Dear family and friends of Dr. James Dobson, I have many precious/outstanding memories of Dr. Dobson, and my work at Focus on the Family impacted my life! It was a priceless privilege to work under Dr. and Mrs. Dobson for probably thirteen of the fourteen years I was there! I so much enjoyed taking phone calls, “touching one heart at a time!” I remember Dr. Dobson walking through Constituent Response at least one time, likely more times, and talking to one of the constituents! What a blessing! My favorite memory was when we made outbound calls to the constituents. When we mentioned that we had not heard from them for a while, we asked how we could pray for them. That often opened a river of desire/need for prayer! Long after this on March 27, 2023, I wrote in a journal: “I had a very touching experience today when someone called about insurance. When I told him that I worked at Focus of the Family for 14 years, he said that he loved Focus on the Family. I mentioned that my favorite memory from Focus was when we made outbound calls and said, “We haven’t heard from you for a while; is there any way we can pray for you?” Amazingly he told me that he had gotten one of those calls when he was a boy! His mother had just been diagnosed with thyroid cancer, and I believe he said he burst into tears when he got the call. His mother was spared from the thyroid cancer, so he has great respect for Focus . . . (I believe this was an amazingly providential phone call. I can hardly imagine it!) My training at Focus was stellar! “Detail, detail, detail,” and wonderful customer care was emphasized and practiced. It has influenced me to provide “customer care” as opposed to “customer service.” Just days ago when I heard a recording of him speaking on the broadcast with Greg Laurie, I could hear the smile in his voice. I was reminded that we were taught to smile when we were talking to the constituents! Yes, it makes a difference! Another outstanding time was when Dr. Dobson walked into the chapel after he was healed from his stroke. (We thought we were there for an update, as I recall. And were so thrilled to see him!) Dr. Dobson, you have stood for life and for righteousness! And, thank you for the tremendous influence you have had in shaping our nation! Your example of respect for our military was outstanding! And last, but NOT least, I am especially grateful for the blessing you have been to me personally and for being my “work father!” Sharon

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3. Dear family and friends of Dr. James Dobson, I have many precious/outstanding memories of Dr. Dobson, and my work at Focus on the Family impacted my life! It was a priceless privilege to work under Dr. and Mrs. Dobson for probably thirteen of the fourteen years I was there! I so much enjoyed taking phone calls, “touching one heart at a time!” I remember Dr. Dobson walking through Constituent Response at least one time, likely more times, and talking to one of the constituents! What a blessing! My favorite memory was when we made outbound calls to the constituents. When we mentioned that we had not heard from them for a while, we asked how we could pray for them. That often opened a river of desire/need for prayer! Long after this on March 27, 2023, I wrote in a journal: “I had a very touching experience today when someone called about insurance. When I told him that I worked at Focus of the Family for 14 years, he said that he loved Focus on the Family. I mentioned that my favorite memory from Focus was when we made outbound calls and said, “We haven’t heard from you for a while; is there any way we can pray for you?” Amazingly he told me that he had gotten one of those calls when he was a boy! His mother had just been diagnosed with thyroid cancer, and I believe he said he burst into tears when he got the call. His mother was spared from the thyroid cancer, so he has great respect for Focus . . . (I believe this was an amazingly providential phone call. I can hardly imagine it!) My training at Focus was stellar! “Detail, detail, detail,” and wonderful customer care was emphasized and practiced. It has influenced me to provide “customer care” as opposed to “customer service.” Just days ago when I heard a recording of him speaking on the broadcast with Greg Laurie, I could hear the smile in his voice. I was reminded that we were taught to smile when we were talking to the constituents! Yes, it makes a difference! Another outstanding time was when Dr. Dobson walked into the chapel after he was healed from his stroke. (We thought we were there for an update, as I recall. And were so thrilled to see him!) Dr. Dobson, you have stood for life and for righteousness! And, thank you for the tremendous influence you have had in shaping our nation! Your example of respect for our military was outstanding! And last, but NOT least, I am especially grateful for the blessing you have been to me personally and for being my “work father!” Sharon